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London
+) 22 256 7890
architecture@hub.com
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290 Maryam Springs 260,
Courbevoie, Paris, France
Customer Grievance Redressal
Oakstone Realty is committed to delivering high standards of customer service and maintaining transparent communication with all stakeholders.
The Customer Grievance Redressal system has been established to ensure that customer concerns, complaints, or feedback are addressed efficiently and professionally
Customers may submit grievances through official communication channels such as email, phone, or enquiry forms available on the website. Relevant information such as customer name, project details, booking reference number, and a description of the issue helps facilitate quicker resolution.
Upon receiving a complaint, the Oakstone Realty team will review the concern, coordinate with relevant departments, and respond with an appropriate resolution
If required, unresolved issues may be escalated to senior management for further review and resolution. Customer feedback is continuously evaluated to improve services and enhance the overall customer experience.